Communication Tools
1. Setting Up Your Titan Email
As a part of our team, you'll be using Roundcube for your professional email communications. Here's how to get started:
Access Your Email:
Your email address is in the format: [email protected].
Initial Setup:
Upon your first login, use the system-generated password provided by HR.
You'll be required to change your password! It is your responsibility to keep your email account secure.
Mobile App:
You can also setup your email on your Mobile's built-in 'mail' or 'email' apps.
incoming & outgoing server: mail.bigosoft.us
SMTP Port: 465 | IMAP Port: 993 | POP3 Port: 995
Log in using your email credentials to stay connected anywhere.
2. Communicating via Slack
Getting Started with Slack
Slack is our primary tool for day-to-day communication and project coordination.
Download and Install:
Download Slack from Slack Download.
Install the application on your device.
Logging In:
Use your Titan email ([email protected]) to log in.
You'll be added to relevant channels by the administration.
Your Channels:
Personal Channel (e-your-name): For direct communication with the administration and raising any concerns.
Project Channels (p-project-name): For all project-related discussions.
Communication Guidelines:
We encourage communication within the designated channels to foster transparency and collaboration.
Direct messaging is discouraged to maintain a professional and moderated communication environment.
3. Google Account Setup and Usage
Accessing Google Services with Your Big O Soft Account
Your Big O Soft account provides access to various Google services, enhancing collaboration and productivity. Here’s how to set it up and make the most of it:
Creating Your Google Account:
Visit the Google Account Sign Up Page.
Use your Big O Soft email ([email protected]) to register.
Note: You won’t have access to Gmail, but all other Google services are available.
Accessing Google Drive:
Once your account is set up, access Google Drive.
Use Drive to store, share, and collaborate on documents, spreadsheets, and presentations.
Familiarize yourself with sharing settings to collaborate effectively with your team.
Using Google Meet for Meetings:
For virtual meetings, use Google Meet.
You can join meetings via links shared by colleagues or schedule your own.
Ensure you have a proper setup (webcam, microphone) for clear communication.
Other Google Services:
Explore other services like Google Docs, Sheets, and Slides for various tasks.
Your Big O Soft account allows you to create, share, and collaborate on these platforms.
Google Account Security:
Set a strong, unique password for your Google account.
Enable two-factor authentication for added security.
Troubleshooting and Support:
If you encounter issues with your Google account, contact our IT support team.
For general queries on using Google services, refer to Google’s Help Center.
4. Basecamp for Project Management
Basecamp is our primary project management tool for organizing work and tracking progress. (https://www.youtube.com/watch?v=peGIkgNBDNU)
Access and Setup:
You'll receive an invitation to join relevant Basecamp projects via email.
Download the Basecamp mobile app for on-the-go access.
Log in using your Big O Soft credentials.
Project Communication:
Team Chat: For internal discussions, brainstorming, and team coordination.
Client Chat: For direct communication with clients and project updates.
Our Approach:
Sprint-Based Workflow: Projects are organized into sprints (typically 1-2 week cycles).
Hill Charts: Use Basecamp's Hill Charts to visualize your progress - uphill for problem-solving, downhill for execution.
Best Practices:
Keep Hill Charts updated regularly to show your progress.
Use Team Chat for internal matters and Client Chat for external communications.
Break down work into actionable to-do items within each sprint.
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